The IT Support Technician is a frontline professional with exemplary customer service, provides technical support for Brookings employees and affiliates through the ITS Service Desk – in person, via telephone, and with remote support tools. Support includes troubleshooting and maintaining personal computers, software, printers and associated peripherals in a managed network environment. Tracks and manages workload through ticket management software. This position is considered “essential personnel” and the incumbent is required to report to work during emergencies and special closings, unless instructed otherwise. Rotating Saturday shift also required.
Technical Support (90%)
ITS Department Support (10%)
Bachelor’s degree in Information Technology, Information Systems is preferred. Minimum three years of experience providing general Help Desk and desktop support on Windows operating systems in a managed desktop environment required. Minimum three years of experience working with Active Directory required. Experience with enterprise imaging and updating tools required. Experience with Macs, Apple IOS and Android mobile devices highly desirable. At least one Microsoft certification MCDST, MCTS, MCP, MCSE, A+, CCNA, HP or other IT certification preferred.
Demonstrated ability to absorb and appropriately apply technical knowledge in a structured manner to complex end-user problems, often involving the interaction of hardware, software, and networks. Understanding of important operating system and network concepts such as group policy, Active Directory Administration, computer hardware/drivers, and client server communications. Ability to juggle and track a variety of tasks. Strong knowledge of Microsoft operating systems, desktop applications. Strong customer service orientation; good written and verbal communication skills and attention to detail and accuracy. Available for working rotating shifts and weekends.
Brookings requires that all applicants submit a cover letter and resume. Please attach your cover letter and resume as one document when you apply.
Successful completion of a background investigation is required for employment at Brookings.
Brookings is an equal-opportunity employer that is committed to promoting a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, color, national origin, gender, sexual orientation, age, religion, physical or mental disability, marital status, veteran status, or other factors protected by law.